Rehab2Go has an opportunity to reach a larger audience by redesigning the website to better showcase their current services and by simplifying the user flow.
Working to deliver to a tight deadline we delivered a polished prototype intended to guide the client in making changes to their process and website.
Going into the research phase we had a clear understanding of what the client was looking for:
Through the research we were able to identify a number of pain points, including:
We develivered a variety of low-fidelity wireframes that focussed on main website, member portal and a therapist mobile app.
As a team we designed a number of solutions for the pain points we found. The following are a few designs we implemented to try and resolve them:
The overall goal of the usability testing was to figure out how users are interacting with the booking flow, and how they are navigating the site to find information that is important to supporting their decision-making.
We conducted 2 usability testing one with mid-fidelity wire frames, the other with high-fidelity final prototype. We took the results from the first testing and implimented the actionable items in our high-fidelity.
Through usability testing we were able to eliminate solutions that were not effective in achieving the desired goals.
